GoGet Reviews

Super convenient and flexible way to get transport. Especially travelling interstate. They answer the phone very quickly unlike most other companies nowadays and are helpful and fare when dealing with issues. Highly recommend.

GoGet are the most professional carshare providers in Sydney. The car fleet are well maintained and always clean. Driver care is a priority with GoGet and the booking digital app is very quick and user friendly.

Cars (and vans!) are conveniently located and we've never had a problem booking one when needed. Clean, run well, rental price is reasonable. We did the yearly numbers and even with the monthly fee, it was totally worth it to keep us a one-car family in the city. Did I mention the vans? Being able to conjure up a cargo van at the drop of a hat is magic.

Very easy to book and then pick up the car. Love the tag on and tag off to lock the car. Great idea.
Perhaps can look at fixing some of the previous damage to the vehicle would be only a suggestion as the rear lifting door had damage and was difficult to close sometime. Other than that, loved the whole experience.

Very smooth process from setting up of account to picking up vehicle. Excellent tech, very intuitive and not at all complicated or intimidating (I am not of the young, tech savvy generation). Great communication whenever I needed to call. Vehicle was exactly as describe.

I have used many different vehicle hire systems over the years and am very impressed with GoGet. I'll be sticking with them and highly reccommend.

Worst experience I’ve ever had with customer care Lmaoo…

I hired a little Cerato from pymble & unfortunately a relative (resides in Mona vale) had a stroke so I’ve taken him to the hospital & parked up the car & and be with the relative at hospital. As the booking ended with goget I receive a call asking why it’s not parked at its designed pod. I’ve explained what’s happened regarding the stroke ie family emergency, he then went in to explain you’ll have to pay a fee for the recovery team to retrieve the car. I then offered to extended it another 24hrs to go back to the car tomorrow and return it it’s designated pod. The gentleman then explained ‘no sorry we’ve arranged someone already to retrieve the car. I asked how much will it be, he said he couldn’t give a price.. WORST CUSTOMER CARE. PLEASE AVOID THIS COMPANY….

Quick to book also to extend booking.
Very convenient, I’ll definitely use it often

Easy process to book and use the van, which was quite comfortable and easy to drive. Used Uber to get to/from the pod because there was not much long term parking nearby.

Excellent concept and worked so well. Vehicle was in good condition and no dramas with booking. Will use again.

My husband opened an account years ago with Go get and had me on his account as another driver. We used Go get quite frequently for a number of years no problem.

Earlier this year they took 2 payments for the same amount on the same day from our bank account. My husband queried this with them and with our bank. Our bank investigated and actioned a charge back. My husband received notification that he has been banned for life!!! Go get say he requested the charge back and this is not true! Emails were extremely abrupt and offered no way to resolve the problem.

I then applied for membership in my own name and was rejected with no explanation. I phoned to ask why and was told they could not give out any information. They took $37 to process my application and have not returned it.

Booked a car which was cancelled at midnight before I needed to pick up the car at 630am the following day. They booked me a second car further away and smaller. I rebooked in the AM and had to ring them twice and go to 3 separate locations before finally finding the car.
The car was mouldy and had rubbish in it, but unfortunately I had no choice but to use it. I’ve left feedback with GoGet and asked to speak to someone senior when they offered me a $10 credit for my inconvienience. Still have not heard from them…
Not a great experience or quality of service.

My first rental vehicle, a GoGet Van was parked just around the corner from home. Easy to access and good to drive. Had to report damage but that too was easy.
Fuel card accepted without question.
Generally a very positive experience and will definitely use GoGet again.

The idea of the srvice is good and enough market niches have been carved within it. A problem with front end staff was cleared up by the Boss.

GoGet is easy to use, has choice of vehicles and, for me, is very economic

First bad review I’ve ever left but can let you know to not bother using go get. Customer service team were emailing me smart alec responses and was then told management find no issues with this….. also have not removed a charge on my account when was approved to use the service